Website Terms and conditions

Policies, Terms And Conditions

Introduction

The website www.medicinetreehealing.com.au is owned and operated by Dr Louise Carroll. Medicine Tree Healing is the registered trading name for the business run by Dr Louise Carroll in Alderley, Queensland, with the Australian Business Number (ABN) 93060657599.

If you have any questions or need further information, please contact us at medicinetree108@gmail.com

This document sets out our Privacy Policy and associated Terms and Conditions. It describes how we collect and manage your personal information when you interact with this site. Dr Louise Carroll takes this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

We understand that visitors from the EU may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).

Personal Information

In order to use Medicine Tree Healing website, we may require information from you in order to provide the best service possible.

If you engage with Medicine Tree Healing and Dr Louise Carroll via this website or choose to become our customer we may ask to collect the following kinds of personal information from you, including:

  • Contact details including your name and email address will be collected and stored in our secure email management system when you opt into our email list, register for an appointment, workshop or webinar or download a free guide or training.

  • Internet data including your IP address, analytics and cookies may be collected when you visit our websites.

  • Contact details such as your name and email address will be archived in our inbox when you email us or complete a contact form.

We Use This Information To:

  • Respond to your enquiries.

  • Provide specific products/services to you at your request.

  • Help you understand our services better.

  • Improve our products and services.

  • Provide more relevant information.

  • Provide news about your products and services.

We Will Only Collect Your Personal Information:

  • With your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information.

  • If we need it to provide you with information or services that you request.

  • For necessary administrative processes if you become our client or student.

  • If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt-out

In Order To Do This, We May Share Some Relevant Personal Information - On A Strictly Need To Know Basis - With:

  • Our team internally here at Medicine Tree Healing.

  • Our affiliates, if you purchased through an affiliate link.

  • We never sell trade, or otherwise transfer your personally identifiable information to outside parties, except to provide you with the products or services you have requested.

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with us to discuss this personally.

Communications

Medicine Tree Healing and Louise Carroll use personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish to stop receiving such correspondence you can simply click unsubscribe on any email you receive from us.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at medicinetree108@gmail.com.

Security

We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

We manage risks to your personal information by:

  • Ensuring that only key personnel have access to sensitive information.

  • Conducting regular audits of our security systems.

As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy, including GDPR compliance, through Simplero.

From time to time we may combine information provided by you with information gathered from Facebook and Google Analytics.

If you do not wish this to occur, please contact us at medicinetree108@gmail.com.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact us by sending an email outlining your concerns to us at medicinetree108@gmail.com and we will endeavour to respond within 1 week.

If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

Notification of Change

If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.

Notification of Breach

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publicise a notification of the breach on this website.

Terms & Conditions

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure all visitors to our site know where they stand. When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website, you will find blog posts, guides, training and more. This information is provided solely for education for personal individuals. None of the information provided is a substitute for individual medical care.

My Rights and Responsibilities

I have 30 years experience working in health and also undertake ongoing professional development. 

I take great care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide on this website is not a substitute for specialist medical advice tailored to your individual personal circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous and current clients. They are not guarantees that anyone else will achieve the same results. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success in the area of healing and life choices depends on many factors, including the individuals unique circumstances and history.

I may modify this information provided on this website at any time, including altering or deleting it without notice.

I am not responsible for viruses or any other damage which might occur as a result of downloading material from medicinetreehealing.com.au

I am not responsible for the content held on any external sites that may be linked to medicinetreehealing.com.au

Your Responsibilities

Use the information contained within medicinetreehealing.com.au for your personal use as suggested within the information.

You are expected to get appropriate legal or financial advice when relevant.

Specific Products and Services Terms and Conditions

1:1 Therapy sessions

Medicine Tree Healing Therapy Terms and Conditions

Intellectual Property

I own the unregistered trademarks in Medicine Tree Healing. You may not use these marks for any purpose without my express permission.

The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent. Use of Medicine Tree Healing branding in any website that does not point back to the original product content or purchase page is strictly prohibited.

Engagement

Blog comments and social media comments are permitted but please do not promote or attempt to sell your products or those of another individual or company. If a comment is determined to be spam, unacceptable because it is rude or offensive or for any other reason deemed necessary, it will be deleted.

Respectful Communication Guidelines

These guidelines cover all communications with Medicine Tree Healing, Dr Louise Carroll, staff, students and clients on our websites, social media, private groups, Q&A calls, email, phone and any other engagement with our community.

Jurisdiction & Dispute Resolution

Medicine Tree Healing is located in Queensland, Australia. This agreement is subject to the governing law of Queensland, Australia.

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Dr Louise Carroll agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within fourteen (14) days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.